Frequently Asked Questions

You have questions, we have answers.

Can I use BugSquad with my current field management software (e.g. GorillaDesk, Pestpac, Jobber, etc.)?

Yes! BugSquad is an initial pest control sales tool that does not replace your current field management software. We can integrate with any program you may have through our export functionalities, allowing you to continue without changing any of your current business practices.

Are there any system requirements?

There are no system requirements for using BugSquad. Because BugSquad is web-based, all you need is Internet connection and a website to access the software. You can use BugSquad through any Internet browser, including Safari, Google Chrome, Internet Explorer, Firefox, Opera, and Brave.

If you do not currently have an operating website, that’s no problem. We can make and host one for you with our Custom Website plan. Check it out here.

Will I need training to use BugSquad?

BugSquad was built with ease of use in mind. No training is necessary because we provide a step-by-step guide on how to set up your account when you first get started. We also provide very thorough videos and tutorials on our Documentation page. If you still need help, our Support team is always ready to assist you in any way necessary. You can contact Support here.

Does BugSquad work with any website?

Yes! BugSquad works with any website, including Squarespace, Wix, and Shopify. All you need to do is embed custom code that we provide. If you have any questions, you can contact our Support team or check out our step-by-step tutorials on our Documentation page.

What if I want to change my billing information or subscription?

You can change your billing information by logging into Stripe and changing your information there. If you want to change your subscription, email to get started. 

Are there any contracts or commitments?

There are no contracts or commitments. When you sign up for Bugsquad, you are signing up for a monthly subscription plan that you can cancel anytime without penalty. 

What happens after my trial period expires?

You will receive an email towards the end of your trial period reminding you the trial will end soon. If you choose to cancel, BugSquad will stop working and you will need to remove the application from your website. Otherwise, your subscription will be renewed and you will be charged for the trial period. 

How long does it take to fully set up an account? 

It takes less than 20 minutes to fully set up your account. We provide a step-by-step implementation guide when you first get started, and if you have any questions along the way, you can contact our Support team or check out our Documentation page for detailed tutorials.

Is there a limit to how many Orders can be placed?

Nope. Your customers can place however many orders they like!

Is my data backed up and secure?

Your data is backed up and kept safe with military grade encryption and 2FA protocols. BugSquad was built through multi-tiered infrastructure, granting increased protection and security through PCI compliant hosting. 

BugSquad does not store any of your billing information locally. Rather, your data is hosted on Stripe, a third party platform. Stripe uses HTTPS and HSTS to ensure secure connections and encrypts all sensitive data at rest with AES-256. You can learn more about Stripe’s security here.

Will order confirmations be communicated to my customers?

Yes. Order confirmations are automatically emailed to customers after they place an order using the BugSquad app with details including the services they purchased and the dates they scheduled. The emails are sent through our automation system. 

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